COMMON QUERIES
You Asked, We Answered
Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch.
HOW DOES IT WORK?
We simply buy Aussie products for you that you requested. We source the Australian products you wish to buy to get the most affordable price. Rest assured that we handle it with care as if you are the one buying it. Bringing aussie goodies closer to your homes. EXCELLENT SERVICE, HASSLE-FREE & MONEY GUARANTEED.
WHAT KIND OF THINGS I CAN REQUEST?
We cater heaps of clothing apparel, handbags, cosmetics, vitamins, essential oils, skin care, perfumes, video games and kitchenware. Please take note we may or may not find your product however, we will try our best to find them.*Gadgets and Perishable items are not included.*We are not affiliated with any brands that will be posted.
ARE YOU BUYING AUTHENTIC PRODUCTS?
Yes, definitely! We only buy to legitimate stores/boutiques here in Australia.
PAYMENT POLICY?
PAYMENT FIRST POLICY FOR ALL ORDERS. We will send proof of purchase once the order is received.
WHAT ARE THE PAYMENT OPTIONS?
We accept payments through BDO, GCASH or Paypal.
HOW MUCH DO I NEED TO PAY FOR SHIPMENT FEE?
We charged PHP 350.00 for every shipping from AUS to PH, however additional shipping fees may incur if the order occupies more than one slot in the box or weighs more than 2kg. Upon arrival to PH, the buyer will shoulder the shipping fees from Metro Manila to their doorstep (depending on the chosen mode of delivery).
WHEN AND HOW WILL I GET MY ITEMS?
The estimated delivery will take 5 to 6 weeks from Australia to PH. Upon arrival to PH, the mode of final delivery is decided by the buyer~ pickup, LBC, Grab Express. You may choose your preferred courier for more affordable shipping rates. Take note, this is an estimated time of delivery. We will not be liable for any damages while the products are in transit.
DO YOU CANCEL ORDERS?
Unfortunately, we don't cancel orders once confirmed. NO exchange or return policy.
Let us know what you need and we’ll do our best to assist you.